Please read carefully the following Terms and Conditions. By clicking "I ACCEPT" you confirm that you have read, understand, and agree to abide by these requirements for selling Audrey Durden products.
New Accounts - We require a $150.00 opening order. No minimum on re-orders. To open your account, you must accept these Terms and Conditions, and complete all necessary wholesale and other information as requested from you during this Online Account set-up process. We may also request a copy of your resale certificate or Fed Tax ID certificate. Your annual sales will be evaluated - in order to maintain an open Audrey Durden account, a minimum in yearly sales is required. Your account may be closed if you are unable to meet this requirement, or we may request another another opening order at our discretion.
Marketing - All Audrey Durden products on your website or marketing materials must be identified with the Audrey Durden name.
Shipping - We ship using UPS Ground unless otherwise requested. The ground shipping service type used does NOT require a signature at delivery. We accept no responsibility for lost packages after they are delivered by UPS. Replacement of any packages lost or otherwise non-locatable after delivery will be your responsibility. Prices do not include shipping and handling charges. Should you require expedited shipping, please enter this in the Online Ordering System at the time of your order. Any changes, including address changes, cannot be made once the order is in process. Products are shipped directly from our facilities. Therefore, you or your customer may receive several shipments at different times depending on the items ordered.
Drop Ship Orders - We offer drop shipping directly to your customers on all of our products. There is no additional drop ship fee. It you have a gift message, you are required to upload your own packing list with any such message at the time you place your order into the Online System. A packing list cannot be attached after the order is in process.
Turnaround Time - Allow up to 2-4 weeks to receive your order. These are custom manufactured products that involve processes that, unfortunately, cannot be rushed. Please note that expediting your shipping will not affect the manufacturing time of your order.
Prices - Please note that all prices provided to you are wholesale and are subject to change without notice. You can charge any price you would like for the products, although we require that unless you charge at least a 100% mark-up on the wholesale price you clearly specify that the price is a SALE price.
Payment - We do not offer terms. All orders must be paid by credit card at the time of ordering through our website.
Ecommerce - Your selling Audrey Durden products on EBay or a similar auction website (directly or indirectly) is expressly prohibited and will result in immediate termination of your account. We ask that our resellers maintain high ethical business standards and high-quality site design. We insist that images for our products are high-quality and that our product information is accurate. All content on www.AudreyDurden.com is the sole property of Mark It With a B, LLC, D/B/A Audrey Durden, and may not be replicated in any way without our written permission. The right to sell our products and the usage of our trademark, logo, text, images, etc. is at our sole discretion. Sites are subject to periodic review by us. We have the right to terminate your account at any time and for any reason. Once notification of termination is received, we will immediately cease accepting future orders and you will have 14 days to remove all of our materials from your site.
Returns - Customer satisfaction is our number one goal. Audrey Durden products are fully guaranteed against defects in materials or workmanship for a period of thirty (30) days after your receipt of the product. Our guarantee only covers such defects and does not cover product damages that may result from normal wear and tear over time or misuse/abuse of the product or any requests to return products that are not defective. If the item is damaged during shipping, a replacement will be sent as soon as possible. As a courtesy, in the event that your merchandise is damaged upon arrival, please notify us within twenty-four (24) hours. In any case, any claims for damage or items having a discrepancy upon arrival must be made within 14 days of receipt of the shipment. No replacement claims for damage or discrepancies will be processed after 14 days of your receipt of products. To the extent possible, the replacement will be the exact same item, color, pattern, etc. as originally ordered. We ask that our return policy be stated clearly on your site or wherever you are reselling our products. Once placed, orders cannot be cancelled for any reason. To file a claim with Audrey Durden, you will need to fill out our Remake or Repair Form available on Retailer Resources page within your Online Account. Send it back to us with pictures of the damage or discrepancy, as well as the front and back of the product received, for review. Upon approval, your replacement item will arrive at the normal 2-4 week turnaround timeframe. Except as expressly set forth above in this section, all sales are FINAL.
Ordering Process - To place your orders, you will need to login to your wholesale account located at www.AudreyDurden.com. Username and password will be emailed to you once your opening order has been approved and your account is set up. Faxed or emailed orders will not be processed. All orders must be through the Online Ordering System.
Questions?? Phone: 334-625-6975 or Email: wholesale@AudreyDurden.com
Ordering Tips - Due to the complexity of the custom manufacturing process product colors may vary from the color shown on our website or other product samples. Colors may also vary depending on the medium of the product. We do not guarantee any color match or duplication of any color as dye lots will vary.
Invoices - You will receive all invoices by email. Please print for your records. 1. REVIEW the information and notify us via e-mail of any changes or corrections within 48 hours. 2. You will have access to log in to your account online. 3. On our Online Ordering System you can print invoices of your orders. You can also check the status of your orders and check for tracking information 24/7.
General Terms
- All disputes arising out of or otherwise relating to these Terms and Conditions will be resolved under Alabama law, irrespective of its choice of law rules. You hereby irrevocably consent to the exclusive personal jurisdiction and venue by the state and federal courts in Montgomery County, Alabama for any such dispute. These Terms and Conditions (together with our Privacy Policy and Terms of Use) constitute the entire agreement between us governing your purchase of our products. If any provision of these Terms and Conditions should be held by a court of competent jurisdiction to be contrary to law, or to be invalid or unenforceable, the other provisions shall remain in full force and effect. You may not assign these Terms and Conditions. These Terms and Conditions are binding upon you and us and our respective permitted assigns, successors and heirs (as applicable).